This article is part of our series on the best ways to fix bugs in a modern app.
If you want to learn how to fix bug reports, we recommend reading this article first.
If Facebook has fixed a bug, it will likely appear as a “We didn’t see it this time” message in the news feed.
This is because the bug report isn’t yet live.
If this is the case, it means that the bug has been reported to Facebook and the bug is fixed, but the bug remains in development.
We are working to address the bug as quickly as possible.
If you encounter the bug, please send us an email at [email protected]
In some cases, you may see an error message that says, “We’re aware of the issue, but we can’t make changes.”
This means the issue is being tracked by a third-party and is being actively investigated.
This can take several days.
If a bug is not fixed, it may appear as an error that says “This issue isn’t currently being investigated.”
This is the bug that was reported to us by someone who didn’t have the bug yet and is waiting to hear back from us.
If the bug doesn’t show up as an “error” message, the bug could be a problem that is in progress.
If the bug you are trying to report doesn’t appear as “error,” it could be an issue that we need to fix.
In this case, we’re not able to fix the bug because we have not yet found a fix.
If we need more information, we can ask a Facebook employee to review your bug.
If we’re unable to fix your bug, we will not be able to report your bug or help you solve your issue.
We will do this in a timely manner.
If there is a delay between when we report a bug to Facebook, when we fix your issue, and when we resolve your issue we’ll notify you by email.
If your issue is not resolved, please email [email protected] with a brief description of the problem and the status of our investigation.
You can also ask us to contact Facebook directly and provide any additional information.
If there are other issues with Facebook, we’ll post about them on our support blog.
If your issue isn�t listed on our blog, please let us know by emailing [email protected]